Responsibilities

•      Enter/update demographic information in required field of EMR and obtain photographs for EMR registration panel, e-mail addresses as needed.

•      Greet each patient professionally and make sure they sign in and are marked as arrived on schedule.  

•      Obtain signed documents (e.g., consents, financial, advance directives, etc.) from patient and scan in medical record.

•      Input financial information to determine the level in Sliding Fee Scale.

•      Complete purchase requisitions, scan documents, pick up and distribute mail.

•      Check patient’s eligibility including but not limited to Medicaid, Medicare, and third-party insurance and call insurance companies as needed.

•      Verbally ask at each appointment if there are changes in insurance coverage, address, and phone numbers.

•      Clear/monitor copier, shredder, and fax folder.

•      Answer phone and document in telephone note all necessary information, which is then sent to Medical Assistant folder.

•      Fax EMR documents as needed.

•      Receive payments by cash, charge and check and post payments.

•      Check all front-end portal folders.

•      Receive incoming calls from patients and schedule appointments.

•      Confirm all new patient appointments with personal phone calls.

•      Ensure that the appointment master scheduler is accurately maintained and updated as necessary.

•      Block vacation/personal/meeting/etc. dates/times in provider appointment schedules.

•      Retrieve dental history from dental insurance website and note what dental procedures have been completed with date of service and forward to dental staff.

•      Compliance with social distancing, adherence to PPE and infection protocols.

•      Perform other related duties as requested by supervisor.

•      Monitors Phreesia.

•      Deliver and pick up mail, as needed, daily.

Qualifications and Education Requirements

·          High School Diploma or Equivalent required

·          Basic Life Support/AED certification required.

·          Strong oral, written and organizational skills required.

·          Prior experience coordinating activities of a busy medical office or health care center, preferred.

Skills

·          Computer proficiency in all Microsoft Office Suite applications

·          Knowledge of Electronic Medical Record (EMR), preferred.

·          Excellent client /customer service orientation

·          Ability to deal effectively with a variety of people and work in a team environment.

Physical Requirements

There is no physical demand for this position.